Privacy Policy
Last updated: February 12, 2025
This Privacy Policy describes how Astora Group LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you use Best Song Gift (bestsonggift.com).
1. Information We Collect
Information you provide: Name and email address when creating a song or placing an order. Song story details including names, relationship information, memories, and occasion details. Payment information processed securely by Stripe (we do not store credit card numbers). Discount or promotional codes used.
Information collected automatically: Device and browser information, IP address and approximate location, pages visited and interactions with our website, and referral source.
2. How We Use Your Information
We use your information to create and deliver your personalized song, process payments and send order confirmations, send transactional emails related to your order, improve our service and website experience, analyze website usage and conversion patterns, and send promotional communications only if you opt in.
3. Technologies We Use
We use the following third-party services: Stripe for payment processing, Supabase for database and authentication, PostHog for website analytics and user behavior tracking, Meta Pixel (Facebook) for advertising measurement, Resend for transactional email delivery, and Vercel for website hosting. These services may collect data as described in their own privacy policies.
4. Cookies and Tracking
We use cookies and similar technologies to keep the website functioning, remember your progress through the song creation flow, measure advertising effectiveness, and analyze how visitors use our site. You can manage cookie preferences through your browser settings.
5. How We Share Your Information
We do not sell your personal information. We share data only with service providers listed above for operating our service, legal authorities if required by law, and in connection with business transfers such as acquisitions.
6. Data Retention
We retain your order data for as long as needed to deliver and support your order, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by emailing hello@bestsonggift.com.
7. Data Security
We implement reasonable security measures including encrypted connections (HTTPS), secure payment processing through Stripe, and access controls on our databases.
8. Your Rights
Depending on your location, you may have the right to access, correct, delete, or request a portable copy of your personal data. To exercise these rights, email hello@bestsonggift.com. We will respond within 30 days.
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. International Users
Our service is operated from the United States. If you access our service from outside the US, your information may be transferred to and processed in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
12. Contact Us
Astora Group LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: hello@bestsonggift.com